Leeper Hardware

They sold me a part for my machine and I had the make, model yr and model number with me. The part didn't fit and was wrong part. I went back after more than 30 days with original part in original package and with my receipt. They would not take it back and would not refund the wrong item. They sold me the wrong thing even though I had all the model numbers and make etc. looks like the parts guy maybe don't know what he is doing? Three different people refused to help me due to it being outside their 30 day limit. I would understand if I picked the part myself but they picked it, they said it would fit, and they instructed me to buy the one that was wrong. It's no way to do business and I would never have done that to a customer myself. In the end I told them they obviously need the money more than I do and left the part on the counter and told their new manager to keep it and sell it to someone else. He Quickly Snapped, that they would. So I walked out the door and left it with them so they can make a little extra cash because they must really need it bad to treat a good customer they way the treated this situation. <><

Ashley in service was awesome and great communication with quality and very fast turn around. So because of her I went upstairs and bought a new chainsaw I needed with Michael and again a 5 star experience. Let me mention that I haul my power equipment from Canton NC to Leeper cause I know it’s fixed right and Ashley is outstanding.

100% the worst! I bought a new string trimmer there three years ago and have had nothing but problems since. Two weeks into ownership it sat in their repair shop for two months. When I got it back it worked but wasn't right. It leaked gas the day I picked it up and still does. It works sometimes and sometimes it doesn't. Here I am struggling again. It was BRAND NEW! They should just exchanged it. Hete I am struggling with this pos again. Thanks Leeper! AVOID AT ALL COST!!!! Absolutely garbage customer service. DEFINITELY ALL ABOUT THE DOLLAR NOT THE PEOPLE!!! Response to Owner/Brian: SERIOUSLY that's your response?! Give you my practically unused (because it usually won't start, less than 5 hours on it) for 20% off a new one! THAT'S ABSOLUTELY PREPOSTEROUS!!!! So really you're not saving me any money, just trying to make yourselves look good! You're trying to get me coming and going! Wow!!! You actually think your offer is helpful?? Give you back a (practically new)$200 string trimmer so I spend $160 more on a second piece of equipment ypu won't stand behind!!!! PLEASE PLEASE TELL ME THAT RESPONSE WAS A JOKE!!! You had your chance to make it right when it sat n your repair shop for two months 2 weeks after I purchased it. Thank you for proving my point of just being about money and not wanting to help. Honestly probably the most greedy idiotic response I've ever seen in my life. I pray it was a joke

Was doing some plumbing work and couldn't get the back bolts off the sink underneath the faucet. The staff here introduced me to a brand new tool that absolutely helped immensely. First job took me almost 3 hours second time 30 minutes from start to finish to change the faucet out. Price was extremely reasonable and I will definitely be back!!! Have used the repair shop too and they were great also!!